Welcome to our FAQ page where you can find answers to some of our most frequently asked questions.
If you can’t find the information you need here, feel free to contact us for further assistance.
Here you can find answers to some of our most commonly asked questions. If you have any other questions or concerns, please contact us.
We will 9/10 times send it USPS first class or priority. If this doesn’t work for you or you have issues with this, please get in touch with us prior to ordering for possible alternatives.
Unfortunately, we make these products with materials that can’t be recycled or reused via our quality control guidelines. We do not generally do refunds but don’t hesitate to get in touch with us, and we will take it case by case. (Damaged products are one example and of course, contact us asap.)
Just as mentioned above, this is case by case, but we will most likely not have you return it, seeing as we can’t resell it.
We don’t currently have gift cards, but we might in the future if enough people request this. We believe they would make great gifts for new moms, so if it’s something you are interested in, please let us know.
If you have a coupon, then use it, of course. Each coupon will have its own rules and restrictions. That being said, if somehow the total goes negative, we will NOT reimburse the negative charge and would recommend saving a coupon for your next order if you are stacking coupons.
We do sell on our website. Currently, we do not do custom orders online however, so fill out the contact us form for anything you can’t find online.
We are US based only. If you want to order outside of the USA, there may be some extra charge unfortunately, so contact us before ordering. We will find a way to get you what you want.
Simply fill out the form above, and we will get back with an answer asap. We add to this list as we get repeated questions so someone may just have not asked your question yet.
If you want to order outside of the USA, there may be some extra charge unfortunately, so contact us before ordering. We will find a way to get you what you want. As of now, we haven’t tried but I don’t see any issues with most places.
We will send you a tracking number to track your order after we ship it out. Give it a day or 2, and check your email and the spam folder. If still nothing, contact us at Ashley@MommaDIY.com
This depends greatly on where you are located but generally speaking, it only takes a few days for US-based customers.
Refer to a recent post by USPS.com.